At Shenzhen Yisi Trading Co., Ltd., we offer a diverse range of products including electronic devices, home accessories, fitness products, new gadgets, and home & kitchen utilities.
Where are your products shipped from? All products are shipped from our warehouse in Shenzhen, China.
Do you ship internationally? Yes, we ship to most countries worldwide. For specific information about your location, please check our shipping policy.
How long does shipping take? Shipping times vary depending on your location and the shipping method chosen. Typically, standard international shipping takes between 7 to 21 business days. Expedited shipping options are available for faster delivery.
What shipping carriers do you use? We use a variety of reliable shipping carriers including DHL, FedEx, UPS, and EMS. You will receive a tracking number once your order has been dispatched.
How much does shipping cost? Shipping costs are calculated based on the weight and dimensions of your order, as well as your delivery location. You can view the shipping cost at checkout before finalizing your purchase.
What payment methods do you accept? We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also support PayPal and other popular payment gateways.
Is it safe to shop on your website? Yes, our website uses secure encryption technology (SSL) to protect your personal and payment information. We are committed to ensuring a safe and secure shopping experience.
Can I modify or cancel my order after placing it? If you need to modify or cancel your order, please contact our customer service team as soon as possible. We are able to make changes to orders before they are processed and shipped. Once an order is in transit, we cannot make modifications.
What is your return policy? We offer a 30-day return policy for most products. Items must be returned in their original condition and packaging. Please refer to our Returns & Exchanges page for detailed information on the return process.
How do I return a product? To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item and process your refund or exchange.
What if I receive a defective or incorrect item? If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund, depending on your preference and the availability of the product.
How can I track my order? Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the carrier’s website.
Do you offer bulk purchasing or wholesale options? Yes, we offer bulk purchasing and wholesale options. Please contact us directly for more information and pricing details.
How can I contact customer service? You can contact our customer service team via email at shenzhenyisi@gmail.com or through our contact form on the website. We strive to respond to all inquiries within 24-48 hours.
Do you offer gift cards? At this time, we do not offer gift cards. Please check our website for future updates on this feature.
Can I leave a review for a product? Yes, we encourage our customers to leave reviews for products they have purchased. Your feedback helps us improve our products and services. You can leave a review on the product page.
